Privacy Policy

Last updated: January 2025

Gensoft ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.gensoftgroup.com or engage our software development services.

1. Information We Collect

We may collect the following types of information:

  • Contact information — name, email address, phone number, and company name when you submit an inquiry or contact form.
  • Usage data — IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically via analytics tools.
  • Project information — details about your project, business requirements, and technical specifications that you share with us during consultations.
  • Communication records — emails, messages, and call logs relating to your enquiry or project engagement.
2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide project consultations
  • Deliver and manage software development services
  • Send project updates, proposals, and relevant communications
  • Improve our website, services, and user experience
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data on the following legal bases:

  • Contractual necessity — to perform services you have requested
  • Legitimate interests — to respond to enquiries and improve our services
  • Consent — where you have explicitly agreed to receive marketing communications
  • Legal obligation — to comply with applicable laws and regulations
4. Cookies & Analytics

We use Google Analytics to understand how visitors use our website. This service may set cookies on your device to collect anonymised usage data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We also use Tawk.to for live chat functionality. Their privacy policy is available at tawk.to/privacy-policy.

5. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Project-related data is typically retained for the duration of the engagement plus 5 years for audit and support purposes. You may request deletion of your data at any time.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All client projects are covered by a signed NDA before any data exchange. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. International Transfers

Gensoft operates globally. Your information may be transferred to and processed in countries outside your country of residence. Where required by law, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access the personal data we hold about you
  • Right to correct inaccurate or incomplete data
  • Right to request deletion of your data ("right to be forgotten")
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any third-party site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: