FAQs about IT Services Development 

Mode of Communication

How do I send my work to you?
Email: If your documents are already in a digital format [e.g. Scanned photographs, MS Word Documents, Text Files], then the fastest way to send it to us would be via email.
FTP (File Transfer Protocol): This happens instantly.


FAQs
Q.  For what services is particularly advantageous?
Website design and development, Software development, Software support, Help Desk, Call Center Data Entry / Transcription 

Q: Which company would be the right to my project?
The success of your project depends on many things, and choosing the right company to develop your solution is one of the most important things to consider. Choosing the right organization to is very tough task, it’s very context sensitive and not any one single company will prove good for all your needs. It’s quite important to identify the key technical and management issues in outsourcing. Few prime factors that have to focus on are:

  • The vision and mission of the company in evaluation
  • Balance sheets of the previous years
  • Client lists (with successful live products)
  • Infrastructure
  • Relevant experience background
  • Development Process / Methodology / Product Approach?
  • Client’s profile of communication &
  • Payment Gateway or options


Q: How is Gensoft Group  different from other outsourcing software companies?
We are a good choice for your project requirment because:
The approach we use allows us to develop more reliable solutions in less time and with less developers, thus saving your time and budget; 
All our developers are highly skilled and experienced specialists; 
All the software projects we have been involved in have been successfully completed; We can be easily contacted at any stage of the development process – moreover, you follow this process right from the start and until you obtain a completed solution and can provide feedback thus being in full control.

Q. How can I benefit from working with Gensoft Group?
Gensoft Group assures that your projects will be done on time, to budget, and in accordance with international standards. You can assign Gensoft Group your IT projects ranging from a simple utility to a total automation of your business. It is confidential and reliable. Copyright on the final software belongs to you. Also, due to abundant IT talents in USA, Gensoft Group can offer you an attractive price.

Q. What makes Gensoft unique?
Expertise, experience, reliability, and flexibility combined with low prices & market presence.

Q. How can I be sure in your productivity and that you don’t overcharge me?
You monitor every process of our entire development phase. Every phase has material results that you can see and review. If required, Gensoft Group can provide Individual in charge of Accounting and Status Reporting. The complete scope of the work is defined at the initial phase of development and approved by you. Of course, Gensoft Group is interested in long-term cooperation and business with their clients.

Q. What makes a typical software package provided by Gensoft Group? 
A typical software package contains:

  • Software Product
  • Quality Assurance Documentation
  • Requirements documentation and design documentation
  • User’s Guide
  • On-line context-sensitive help
  • Installation program and instructions
  • Complete documented source code
  • Maintenance instructions & Technical Support


Q. Can I get an overview about the cost of my software system?
Yes, no doubts. Just contact the Gensoft Group team, our analysts will approach you as soon as possible. After analyzing your particular requirements, they will present you our free preliminary review.

Q. How do clients control the projects progress?
You do have full control over the development progress to the product; our ADMIN controls and manage our development process to all the live projects. We also submit a weekly report to our clients by e-mail, including the work completed that week and the work plan for the next week. This ensures there will be no unpleasant surprises at the end of the development. We also appreciate the client’s inputs during the entire development life cycle.

Q. How can I be assured of high quality, reliable software?
Our workflow is aimed at quality and only quality. You will have preliminary versions of the software installed at your location for internal testing, verification and acceptance. During the warranty period after the software was installed in production mode online, any bug in the code will be fixed at no cost.

Q. What are the reasons for a high rate of failure among software projects?
1) Insufficient user input
2) Objectives are not clear
3) Incomplete Requirements and Specifications
4) Frequent changes in requirements and specifications
5) Poor scheduling

Q. How do you manage testing and delivery on the contracted work?
Gensoft Group performs testing at three different stages. They are plan testing at system analyzing phase, unit testing at coding phase and integration testing after the projects has been completed. So each project experiences 3-phase testing: Alpha version, Beta version and final version

Q. Do you have a protected infrastructure in place?
Keeping in mind the concerns regarding information security, we have engineered our infrastructure so as to eliminate all possible leak of information. 
Enterprise Access System for Employee Login

  • Secure Smart Card, Secure Premises Login
  • Network and Windows Login, PC ‘locking’
  • Secure Remote Access (VPN)
  • Secure e-mail with digital signatures
  • Single sign on to enterprise and desktop applications
  • Employees made to sign confidentiality and Non Disclosure Agreements

Secured VPN and Network

  • Total secured CISCO VPN Tunnel to Client, which blocks all Peers to Peep in
  • Secured Cisco® Intelligent switches and Cisco® Network Assistant optimized for LAN
  • Cisco® PIX® Firewall to block all ports for HTTP, FTP, TCP/IP, UDP and even ICMP

Work Station Security

  • Wide security management with administrative auditing, reporting, and monitoring facilities which will secure data at every stage
  • Workstations are secured individually by Anti-Virus Protection and Back-Up Drive Manager


Q. If I am dissatisfied with the programmer(s)/service/outcome, how are my interests protected? (e.g. cancellation of agreement, money/time back poilicies etc…)

This is covered through clear termination clauses in the contract. However, we try to prevent the advent of any such situation by providing you clear problem escalation routes. You may also bring any issue to the notice of the Operations Manager and/or the CEO for redressal and an appropriate solution will be provided.


Q. You have fluent English speaking representatives?

All our employees communicate in English.


Q. How do I hire your employee(s) to work on my project?

You may hire, on contract basis, an individual employee or a dedicated team of programmers/software developers/designers or a combination of employees with different skill sets, to work exclusively on your project.

If you are planning to hire an individual employee, we would recommend a “developer”. We call this a Full Time Equivalent or FTE arrangement, wherein we have different people working at different times for a collective total time of 160 hours a month. In case of larger teams, we recommend dedicated “persons” in order to enable the team to build expertise on your product and business. This will help them to play a pro-active role while working on your projects.


Q. What happens if I am unhappy with the progress/ability of the employee(s)?

We will be directly responsible for the team which is working for you. If you are dissatisfied with the output of the employee(s), we can either modify the process or provide you with a suitable replacement.

Q. What sort of pricing strategy do you have in place for development projects?

Our pricing model basically differs for each project undertaken based on your requirement. However, the general format for pricing is common and as follows.

For your convenience, we offer 3 different types of pricing options:

  • Fixed Price
  • Time and Material (T&M)
  • Full Time Equivalent (FTE) Rate Card


How do I make the payment?

We will provide you with the invoice details and all necessary information so that you can wire or online your payment to our bank.


Q. Are there any additional costs?

The only other costs that you would have to bear would be the bank charges that you incur while making the payment, as well as costs of any third party software that you would have us purchase for your clients.

We do not charge for the standard tools of our trade such as MS Project, Dreamweaver, Flash, MS Visual Studio or Visio, IBM Relational etc.


Q. Do you offer any discount for prolonged service?

Our pricing is based on a long term relationship aimed at giving maximum benefits to our customers. Hence we do not offer any further discount.


Q. What is the procedure for initiating a project?

The primary steps towards intiating any project activity with us would be to contact us via the enquiry form provided on the website and to send in your requirement and other required details. Within 24 hours of the same, our sales team will get back to you to confirm the details of your enquiry. From that point onwards, a dedicated team of ours will be in constant contact with you to take our relationship forward, throughout the following phases of developing your project.

  • Research & Requirement Analysis
  • Analysis & Design
  • Prototype Development
  • Code Generation
  • Testing
  • Technical Maintenance


Q. How do I send my work to you?

Most of our projects are web based. Hence, we can communicate and transfer files through the Internet. Kindly send us a brief description or a document about your project requirement, during the initial stages of communication with you regarding your project requirement. If you have an application on which you need us to work on or analyze, we will need to get the corresponding:

  • Web server details
  • Database details
  • FTP details


Q. Do you sell source code for applications?

We share the source code with our clients for any software that we create for them. For ERP and CRM requirements, we recommend that our clients use standard packages that are available in the market such as Microsoft Great Plains, Microsoft CRM etc…


Q. Can I define and enforce our coding standards on your developers? If so what action would be pursued if they failed to adhere to the standards (i.e. money/time back policies etc…)?

In the normal scenario, our employees follow our own coding standards which have been defined by our Software Engineering Process Group (SEPG). But if the team should follow the standards prescribed by you, it is possible to work that out in your favor.

As is our practise, if the team does not follow the standards that have been defined, we take care to ensure that you will not be billed for the time that they take to correct the code. We understand that we can never fully make up for wasted time and hence our processes and systems focus on avoidance of such instances in the first place.


Q. Will I receive daily progress reports that outline the outstanding and completed work?

While it is possible to implement daily progress reports, we would like to notify you that it may make the whole arrangement too cumbersome to manage. We recommend that you use either an online project collaboration service such as Basecamp, or a weekly reporting system based on Excel.


Q. Will I be able to access code during the development cycle? If so what version control method would you use to share the code?

If you are hiring a dedicated team on a contract basis, we can either arrange for hosting the Version Control System (VSS) on your server or give you access to a VSS server in our company premises.

If we work on a project arrangement, you will have access to the code once the final payment is made. Till then we will host the solution on our hosting server for your review on the features and the feedback.


Q. Would you provide a formal technical specification document?

Our documentation includes Software Requirements Specifications, Use Cases, High and Low level Descriptions and In-Line Code Commenting aimed at helping future programmers understand how the software was designed and constructed.


Q. Do you provide technical support and maintenance?

Yes. We provide 24/7 live technical support and application maintenance services on request. Our Technical support and maintenance team not just works on bug fixing and trouble shooting, but also on enhancing existing applications, adding new content and upgrading applications with new technology.


Q. What are your testing procedures? Does this include load testing?

Our Quality Assurance and Testing team work from Use Cases to prepare Functionality and Performance Test cases. The team conducts load tests when required.

The test team also works with the developers to create unit test cases. This allows the programmers to test their own modules before they hand it over for integration.


Q. Can I contact the appropriate parties working on our project? If so can I communicate via phone?

Yes. We would recommend that you interact primarily with the team leader in order to minimize miscommunications within your team. We are comfortable with communication via e-mail, chat or phone.


Q. Do you offer refunds?

Yes, we offer a partial refund on any order not completed. So if your order is only 20% completed, we’ll offer an 80% refund minus a $10 service fee. So if your project was $1000.00, we would offer you a refund of $790.00 for work not completed.


Q. What if I have other Questions?

If you have other questions you can contact us or open up a support ticket. We’re happy to help you and look


Q. How can I monitor progress of my project? Customers are welcome to be involved in every stage of the project implementation. In fact we positively insist that you get involved. The following is our process to ensure transparency and visibility:

  •  Project Plan & Schedule given at the start
  •  Project Status Reporting on a weekly basis
  •  Reasons for deviations if any
  •  Planned activities for the next week
  • Issues (if any)
  • Proposed changes in commitments (if any)
  • Anticipated risks
  • Online Monitoring

Advance Payment: Projects are normally started upon receipt of an advance payment. The amount will depend on the demands and needs of each project.


Q. What is the Time Zone Difference? 
India is 5:00 hours ahead of GMT.
Time Difference between UAE and the United States [Eastern Time] – [ India is 10:00 Hours ahead of EST].
Time Difference between UAE and Europe – [ UAE is approx. 5:00 Hours ahead].
Time Difference between UAE and Middle East/East Africa – [ UAE is approx. 2:00 Hours ahead].
Time Difference between UAE and Australia – [ UAE is approx. 4 Hours behind].
For current time in UAE , visit www.worldtimezones.com 

Q. Who are your main customers?

Infinity Informations offers customized software applications on a worldwide basis. We specialize in software development outsourcing, Web marketing, E commerce solutions and are expert in dealing with foreign customers from USA , Europe , Middle East and Australia .


Q. Do I have any tax, insurance or employment law obligations/liabilities as a result of hiring an Employee with Staff UAE?

No. Legally your Employee is employed by Staff UAE. Subsequently you have no tax, insurance or employment law obligations/liabilities. You are paying for a service, which includes: an Employee, office space, office equipment, management services, technical support…etc.


Q. How quickly can I terminate the contract? 
You can terminate the contract any time by giving notice. 


Q. Can my Employee work the same office hours as me?

Yes. All employees abroad are synchronised to work when you are working.

 

Q. How many hours does my Employee work?

Your Employee works 8 hours per day. This does not include any time taken for breaks or for meals.

Typically A full time employee will work for you Mon-Fri 9am – 5pm US Time (unless your Consultant has agreed a different time with you), this ensures your employee is accessible to you at all time, and you can work real-time with them. As the ‘effective employer’ you are obliged to permit regular breaks for tea and lunch, this also ensure you are getting consistent performance, as you know, breaks are important during work. This will be your responsibility to ensure you treat and maintain your outsourced employee with the same etiquette and standard.
Q. Are there any “getting started” or start up fee?

No fees are charged until you have decided to hire an employee or employees. W

e will offer our ongoing Consultation for free, support you to get you started, do the all due diligence prior etc.